Today the official accreditor (APMG) made an announcement for students who completed their ITIL V3 courses prior to December 2011 and FAILED their exam. You have until 31 January 2012 to re-sit your exam. Students who take their initial exam from 1 January 2012 onwards shall sit the ITIL 2011 Read more…
How SLM (service level management) helps its constituents to establish their priorities. Running or managing any business (regardless of the market or industry) can be a tedious and ongoing process. This is why it is vitally important that any serious business owner, operator, manager, or employee, identify their priorities so Read more…
The review and negotiation process in Service Level Management (for upstarts) Covering some of the finer points to consider when starting up a new SLM program Logical processes that make excellent use of available resources are much more apt to produce results than those that lack a certain fundamental organization. Read more…
Podcasting has been used for several purposes. In fact, this new media has been used by business and non-profit organizations for product…
What can service level management bring to an IT organization, really? Despite the verification presented by modern trends pointing toward the increased dependence of business processes, services and decision making on IT assets (and their performance), it would seem that certain individuals are still not convinced of the inherent value Read more…